Shipping policy

Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing times may be slightly longer during launches, promotions, or periods of high order volume.

Shipping Rates and Delivery

We currently ship within the United States only. Shipping rates are calculated and displayed at checkout.

After your order has been processed, estimated delivery is typically 3–7 business days. Delivery dates are estimates and are not guaranteed, as carrier delays may occur.

Tracking

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible at veilabeauty.info@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

VEILA is not responsible for delays caused by the shipping carrier, weather, incorrect addresses, or circumstances outside our control. However, if your package is lost or arrives damaged, please contact us at veilabeauty.info@gmail.com so we can help investigate the issue.

Questions

For questions regarding your order or shipping, contact us at veilabeauty.info@gmail.com.